At Sumalani Watch, we are committed to providing genuine products and a smooth shopping experience. If you receive a damaged, defective, or incorrect item, you may request a return or exchange within 7 days of delivery.
Return Eligibility
Returns are only accepted in the following cases:
Wrong product delivered
Damaged item received
Manufacturing defect
Please note:
Returns based on change of mind, personal preference, or “liked/disliked” are strictly not accepted.
Products showing signs of use, scratches, damage caused by the customer, or missing packaging/accessories will not qualify for return or exchange.
Return Conditions
To be eligible for a return:
The item must be unused and in original condition
Original box, tags, invoice, manuals, and accessories must be included
Clear photos or videos of the issue must be provided for verification
How to Request a Return
Contact our support team within 7 days of receiving your order
Share your order number along with clear images/videos of the issue
Our team will review the request and provide return instructions
Pack the product securely to avoid damage during transit
Send the parcel through the courier service instructed by our team
Return Shipping
Customers are responsible for return shipping charges unless the mistake is from our side
We recommend using a trackable courier service for secure delivery
Refunds & Exchanges
After receiving and inspecting the returned item, we will process an exchange or refund accordingly
Approved refunds are processed within a few working days
Exchange availability depends on stock availability
Contact Us
For return requests or support, contact us on WhatsApp:
+92 3337884313
Our support team will be happy to assist you.
